Intelligent automation: enemy or ally of the worker?

Automazione intelligente

We are experiencing what has long been defined as the fourth industrial revolution, understood as the strong interpenetration between the physical and digital world. Almost all work sectors have been digitized and technology is everywhere, omnipresent in every industrial and commercial area.

So, here comes the fateful question posed every time new technologies have broken in: Will progress take away jobs? The answer, once again, is no. Widespread automation and artificial intelligence have certainly changed the world of work. The technological tools offered, if on the one hand eliminate some jobs, especially manual ones, on the other hand, create new ones that require specific knowledge and technical skills.

Robots are at the service of humans, not vice versa, and thanks to machine learning processes and natural language processing, they provide continuously improving performances that speed up and streamline work.

If you want to create winning solutions, recover precious time and reduce waste in economic terms, contact us at Humable. With our automation services, you can solve concrete business problems, continuously supporting customers with scalable and efficient solutions.

The advantages of artificial automation in the world of work

Intelligenza Artificiale per valutare i candidati

First of all, we must not think that artificial intelligence solutions are used in all sectors in the same way. In that case, there would be serious concern, as the entire human workforce would be replaced by a robotic workforce.

Modern software is actually oftentimes used in boring and repetitive daily actions, which risk taking away hours and precious energy. An example? The archiving of data. Humans would take hours, perhaps days or weeks to digitize paper documents and report customer data and information. Automated software is able to do this job in minutes.

All this has a positive effect on the worker, who is relieved from a series of rather tedious tasks, being able to concentrate more on the primary tasks at hand. The employee is therefore more productive and also feels more valued.

The digitization of services also allows for a new reallocation of internal resources, which are dedicated to tasks more suited to their characteristics, to the benefit of the company, which optimizes its workforce and saves time and money.

Furthermore, it must be considered that the software itself, while acting in total autonomy, must be programmed by human beings. In practice, technology does not replace jobs, but renews them and creates new skills.

Better customer service

Intelligent automation makes work more efficient and productive and also ensures better customer service. This is a fundamental aspect that should not be underestimated, since every company revolves around customers. Historically, this has always been the case, but in the age in which we live, the consumer assumes even greater importance, since the customer has the faculty and the means to know the strengths and weaknesses of each company.

Customer service becomes the key to stand out in an increasingly saturated and competitive market. A customer who receives impeccable and professional assistance during the customer journey certainly feels more “pampered”, thus becoming loyal to a particular company.

Artificial intelligence offers all the necessary tools to assist the consumer at all times and across various channels. A perfect example of this is the chatbot, a software capable of answering users’ questions as if it were a human being. Being a robot, it is active every hour of the day and night, so it provides 24 hour support. Moreover, because of machine learning systems, it can always learn new notions, so as to take them and reuse them at the right time.

Going back to the discussion above, operators are less overworked and can focus on solving more complex problems or those that require greater expertise in the sector.

The human factor

Even in an era of strong digitization, the human factor continues to be essential. The same users, while preferring practical and hasty solutions, to solve more complex problems, prefer the support of a human, undoubtedly more capable of empathizing than a robot.

Software, however technological and sophisticated, cannot replace human intellect and creativity. Just think of the kitchen where, even though robot cooks have been created, it is difficult to replace the chef’s imagination. The same can be said for truck drivers, who have been equipped with important technological tools to do their job. For the moment, however, it seems like science fiction to create “intelligent” trucks capable of driving hundreds of kilometers in total autonomy.

It is therefore necessary to reiterate the concept that intelligent automation supports work and improves it, but does not eliminate it. It is about facilitating the operations of workers, who exploit all the advantages deriving from technology.

At Humble, we are able to offer you customized solutions across various sectors, optimizing performance and reducing management costs and implementation times.

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