The technological wave that has hit industries has led to the digitization of business processes, including the adoption of RPA solutions, which allows machines to perform repetitive operations without necessarily requiring human intervention.
Humable supports companies in the delicate process of adopting RPA technologies, completing all the necessary steps for this new approach to business. If you want to improve your productivity and redefine your strategic plans from an RPA point of view, contact us at Humable and we will find the solution that best suits your needs.
What is RPA?
Before analyzing the benefits that RPA brings to a company, it is critical to understand exactly what it is. RPA can be considered as a turning point in any corporate culture, as it is an approach which requires a new mentality. RPA software allows businesses to take advantage of all available data, to respond flexibly to the increasingly changing needs of customers, and to enhance human personnel within the company.
One of the primary tasks of RPA is to collect and update the data used by companies. Such actions are not only repetitive, but rather boring, yet they are utterly indispensable to a company. Hence, these tasks are, instead, carried out accurately by machines that are able to communicate and dialogue with the business’s systems, so as to exchange and share data 24 hours a day without interruptions.
The benefits for companies
Having understood the meaning of RPA, it is essential to analyze its benefits. Firstly, it is necessary to conduct a check-up of your company, in order to appreciate the strengths which require implementation and the weaknesses which require rectification.
If your company takes too long to complete processes, has excessively high costs, and difficulty in handling sudden work peaks, these are clear signs that you need to rely on RPA software. Robotic Process Automation, in the era of Industry 4.0, has become a great opportunity to be seized on the fly and, in fact, has spread to all the main industrial and commercial sectors, including financial services, consulting company services, public administration, and the health sector.
RPA ensures significant savings in terms of both time and costs, which can be cut by up to 20-25%. This therefore results in more liquidity available to invest in further projects aimed at growing your company.
As a result of unforeseen market situations, sudden work peaks tend to occur, which companies are often unable to manage. RPA provides support to those activities that operate in national and international markets, which are increasingly schizophrenic and unpredictable. In addition, customer requests are naturally very different, so companies have to react quickly to meet a particularly varied demand.
Furthermore, processes speed up and work efficiency is improved, since a robot is on average 15 times faster than a human being and works non-stop 365 days a year. Yet, companies have full control of these processes, as they can constantly check what the bots are accomplishing.
RPA processes are perfectly adaptable to the needs of a company without upsetting its IT architecture, but rather harmonizing with it. Human resources also benefit, as, freed from tedious and repetitive tasks, they can focus more on the job for which they were hired, so fulfilling their potential.
RPA software in constant evolution: the example of smartbots
The difference between RPA software and older robots lies in their adaptability. The former are able to evolve, grow and adapt to the surrounding setting by developing a sort of memory that expands over time; the latter, on the other hand, are able to perform a certain action, but do not have the capacity for further improvement or for providing performances other than those for which they were designed.
An example is the smartbot, able to answer customer questions accurately and in real time. Smartbots extract the information and data collected and then re-elaborate this and provide the most suitable answer to the customer’s question, which can be integrated into any digital channel.
If the smartbot is unable to answer a question, it passes this to an operator and learns the answer. Over time, therefore, the smartbot becomes more autonomous, so as to provide quick and precise answers in a few seconds.
This process has a positive impact on customer care, a service that plays a role of primary importance in the modern market. Customers are increasingly demanding and want fast and accurate support. Thanks to RPA software, human resources are “decongested” considerably and can better manage more complex problems.
Humable is indeed the partner you are searching for to give your business new impetus. Contact us and together we will find the solution that best suits your needs.